# Troubleshooting and Diagnostics

This section provides a structured approach to diagnose and resolve common issues encountered during compute, OS imaging, networking, and storage operations.

Use the following details to obtain the accurate troubleshooting details:

- Identify the symptom: locate the closest match in the table or subsection.
- Confirm the likely cause: check the listed items using the provided tools and logs.
- Apply the suggested fix: perform the recommended actions.
- Collect diagnostic information: if the issue persists, gather logs and screenshots for support escalation.

When reporting an issue, you require the following diagnostics details:

- **System Details**
  - Hostname / Device ID
  - OS version and build
  - BIOS/Firmware version
- **Event Details**
  - Date and time of failure
  - Step at which failure occurred
  - Any error messages or codes
- **Logs**
  - Relevant log files for the failed component
  - Screenshots of errors (if applicable)

**Subtopics**  

- **[Compute](https://support.hpe.com/hpesc/public/api/document/sd00008014en_us/render?page=GUID-9646B8E1-8BBB-4D2A-B0F6-B3265547CBB0.html)**
- **[Networking](https://support.hpe.com/hpesc/public/api/document/sd00008014en_us/render?page=GUID-AB883016-0848-46D7-8BB0-37DF09076725.html)**
- **[Storage](https://support.hpe.com/hpesc/public/api/document/sd00008014en_us/render?page=GUID-5B7DB753-B382-4E98-BF3A-599C15334A69.html)**
