{ "$schema": "https://anthropic.com/claude-code/plugin.schema.json", "name": "pm-cs", "version": "1.0.0", "description": "Customer Success skills: Customer Health Scorecard, QBR Deck, Escalation Brief, Churn Analysis. Score account health with a weighted RAG framework, build structured QBR decks with value narratives, write crisp escalation briefs for at-risk accounts, and analyse churn by category and segment with prioritised interventions.", "author": { "name": "Mohit Aggarwal", "email": "mohit15856@gmail.com" }, "homepage": "https://github.com/mohitagw15856/pm-claude-skills", "license": "MIT", "keywords": ["customer-success", "account-management", "health-scorecard", "qbr", "quarterly-business-review", "churn", "retention", "escalation", "csm", "renewal"] }