mohitagw15856
bfdbec17a3
Two star milestones shipped together: Customer Success bundle (pm-cs) — 250-star milestone: - cs-health-scorecard: weighted RAG health score across 5 dimensions with renewal forecast - qbr-deck: slide-by-slide QBR structure with value narrative and mutual commitments - cs-escalation-brief: 4-level escalation framework with root cause, impact, and decision required - churn-analysis: voluntary/unavoidable churn split, early warning signals, prioritised interventions Engineering expansion (pm-engineering) — 500-star milestone: - cicd-playbook: full pipeline playbook from build through post-deploy checks and rollback - slo-error-budget: SLI definitions, burn rate alerts, and error budget policy - developer-onboarding-doc: first-week guide covering architecture, setup, testing, and contacts - oncall-runbook: per-alert response procedures, escalation matrix, and handoff template Also: - Added pm-cs plugin to marketplace.json - Updated pm-engineering plugin.json to v3.0.0 (14 skills) - Updated marketplace.json to v10.0.0 (114 skills, 23 bundles, 16 professions) - README updated with new CS section, corrected skill numbering (106 → 114) - Added bug report link to Contributing section - Star milestones updated to show 250 and 500 as unlocked
14 lines
797 B
JSON
14 lines
797 B
JSON
{
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"$schema": "https://anthropic.com/claude-code/plugin.schema.json",
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"name": "pm-cs",
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"version": "1.0.0",
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"description": "Customer Success skills: Customer Health Scorecard, QBR Deck, Escalation Brief, Churn Analysis. Score account health with a weighted RAG framework, build structured QBR decks with value narratives, write crisp escalation briefs for at-risk accounts, and analyse churn by category and segment with prioritised interventions.",
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"author": {
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"name": "Mohit Aggarwal",
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"email": "mohit15856@gmail.com"
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},
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"homepage": "https://github.com/mohitagw15856/pm-claude-skills",
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"license": "MIT",
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"keywords": ["customer-success", "account-management", "health-scorecard", "qbr", "quarterly-business-review", "churn", "retention", "escalation", "csm", "renewal"]
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}
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