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+---
+name: prioritization-frameworks
+description: "Reference guide to 9 prioritization frameworks with formulas, when-to-use guidance, and templates. Covers Opportunity Score, ICE, RICE, Kano, MoSCoW, and more. Use when selecting a prioritization method, comparing frameworks, or needing formula definitions. Triggers: prioritization framework, which framework, ICE, RICE, opportunity score, Kano, MoSCoW, how to prioritize."
+---
+
+## Prioritization Frameworks Reference
+
+A reference guide to help you select and apply the right prioritization framework for your context.
+
+### Core Principle
+
+Never allow customers to design solutions. Prioritize **problems (opportunities)**, not features.
+
+### Opportunity Score (Dan Olsen, *The Lean Product Playbook*)
+
+The recommended framework for prioritizing customer problems.
+
+Survey customers on **Importance** and **Satisfaction** for each need (normalize to 0–1 scale).
+
+Three related formulas:
+- **Current value** = Importance × Satisfaction
+- **Opportunity Score** = Importance × (1 − Satisfaction)
+- **Customer value created** = Importance × (S2 − S1), where S1 = satisfaction before, S2 = satisfaction after
+
+High Importance + low Satisfaction = highest Opportunity Score = best opportunities. Plot on an Importance vs Satisfaction chart — upper-left quadrant is the sweet spot. Prioritizes customer problems, not solutions.
+
+### ICE Framework
+
+Useful for prioritizing initiatives and ideas. Considers not only value but also risk and economic factors.
+
+- **I** (Impact) = Opportunity Score × Number of Customers affected
+- **C** (Confidence) = How confident are we? (1-10). Accounts for risk.
+- **E** (Ease) = How easy is it to implement? (1-10). Accounts for economic factors.
+
+**Score** = I × C × E. Higher = prioritize first.
+
+### RICE Framework
+
+Splits ICE's Impact into two separate factors. Useful for larger teams that need more granularity.
+
+- **R** (Reach) = Number of customers affected
+- **I** (Impact) = Opportunity Score (value per customer)
+- **C** (Confidence) = How confident are we? (0-100%)
+- **E** (Effort) = How much effort to implement? (person-months)
+
+**Score** = (R × I × C) / E
+
+### 9 Frameworks Overview
+
+| Framework | Best For | Key Insight |
+|-----------|----------|-------------|
+| Eisenhower Matrix | Personal tasks | Urgent vs Important — for individual PM task management |
+| Impact vs Effort | Tasks/initiatives | Simple 2×2 — quick triage, not rigorous for strategic decisions |
+| Risk vs Reward | Initiatives | Like Impact vs Effort but accounts for uncertainty |
+| **Opportunity Score** | Customer problems | **Recommended.** Importance × (1 − Satisfaction). Normalize to 0–1. |
+| Kano Model | Understanding expectations | Must-be, Performance, Attractive, Indifferent, Reverse. For understanding, not prioritizing. |
+| Weighted Decision Matrix | Multi-factor decisions | Assign weights to criteria, score each option. Useful for stakeholder buy-in. |
+| **ICE** | Ideas/initiatives | Impact × Confidence × Ease. Recommended for quick prioritization. |
+| **RICE** | Ideas at scale | (Reach × Impact × Confidence) / Effort. Adds Reach to ICE. |
+| MoSCoW | Requirements | Must/Should/Could/Won't. Caution: project management origin. |
+
+### Templates
+
+- [Opportunity Score intro (PDF)](https://drive.google.com/file/d/1ENbYPmk1i1AKO7UnfyTuULL5GucTVufW/view)
+- [Importance vs Satisfaction Template — Dan Olsen (Google Slides)](https://docs.google.com/presentation/d/1jg-LuF_3QHsf6f1nE1f98i4C0aulnRNMOO1jftgti8M/edit#slide=id.g796641d975_0_3)
+- [ICE Template (Google Sheets)](https://docs.google.com/spreadsheets/d/1LUfnsPolhZgm7X2oij-7EUe0CJT-Dwr-/edit?usp=share_link&ouid=111307342557889008106&rtpof=true&sd=true)
+- [RICE Template (Google Sheets)](https://docs.google.com/spreadsheets/d/1S-6QpyOz5MCrV7B67LUWdZkAzn38Eahv/edit?usp=sharing&ouid=111307342557889008106&rtpof=true&sd=true)
+
+---
+
+### Further Reading
+
+- [The Product Management Frameworks Compendium + Templates](https://www.productcompass.pm/p/the-product-frameworks-compendium)
+- [Kano Model: How to Delight Your Customers Without Becoming a Feature Factory](https://www.productcompass.pm/p/kano-model-how-to-delight-your-customers)
+- [Continuous Product Discovery Masterclass (CPDM)](https://www.productcompass.pm/p/cpdm) (video course)